On-site terminal services

Based on the needs of customers in the broad semiconductor field, we provide on-site services for end customers. On-site services provide emergency support for repairs and troubleshooting of equipment under warranty, supporting end customers in achieving mass production 24/365.

On-site services include the following:

1. Technical warranty services with different durations;

2. Mobile technical warranty services between different locations;

3. On-site equipment production issue call for repair services, as well as regular and ad hoc maintenance services.

On-site services include the following typical features:

1. Immediacy of service time

Since on-site staff work directly at the end customer's factory, any issues can be followed up and resolved immediately, ensuring rapid follow-up and prompt resolution of faults.

2. Integration of people, equipment, and systems

Because on-site personnel have long-term experience with maintenance equipment and have established a dedicated equipment database, they are very familiar with the causes of each equipment failure, ensuring rapid fault handling capabilities.

3. Good communication between people

Because on-site staff have long-term contact with users and management, they can relatively understand their personal habits and communication methods, ensuring fast and effective completion of tasks.

4. Use and management of on-site personnel

On-site staff not only perform their own duties but also assist customers and end customers with other tasks assigned by them. At the same time, since on-site personnel are employees of the outsourcing service company, clients no longer need to bear other legal obligations related to on-site personnel.