In all kinds of spaces, in all kinds of methods, and in all kinds of equipment installation projects, the people of RunTay fulfill our mission, making every day different for everyone.
1. Focus on value creation
In 2020, we successfully served a new German client, and at the same time, a competitor also served our client. Later, we heard from the head of the customer service department in China that the general manager of our competitor company maliciously slandered our capabilities and reputation.
We responded to the client, so thanks to his information, we could clearly understand our competitors, but we focused on our service and did our best to achieve high-quality service performance, so his lies eventually went bankrupt.
Unfortunately, after several projects, they were eliminated, but a year later we ranked first among four suppliers.
In fact, we focus on value creation and respect our competitors. We can learn from each other and jointly provide high-quality services to our clients.
We also told our colleagues that we must never slander competitors in any form, even if they do slander us. We also appreciate Charlie Munger's famous quote: if you fight a pig, winning or losing, the pig will be very happy. We win customers and orders through our ability and strength, not by slander.
2. Customer-centric
We have been in contact with the client for several months with no progress. As the Chinese New Year approached, we suddenly received a call from a client inviting us to bid on a project that covered the entire holiday.
During this bidding period, our colleagues have already gone home to celebrate the Spring Festival. If you know about Christmas, you understand how important the holiday is to every Chinese person.
We conducted the highest level of mobilization, and even our general manager visited the project and spent the Spring Festival there.
Later, we learned from the client that five suppliers had bid for the project, and only we could provide manpower to support their project operations. After the Spring Festival, the client signed a strategic cooperation agreement with us.
3. Engineer care
(1) Skill learning progress is tracked through OKRS.
(2) Administrative support: travel tickets, flight tickets, and hotel bookings without the engineer's advance payment.
(3) On-the-job training and guidance activities for clients, foreign language, tool, and software application training, training on standard operating procedures, EHS, quality control, and project management.
